At MDA Marikana AgriHub, we strive to provide our customers with the best products and services. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind. Please read the following guidelines carefully:
Returns:
1. Eligibility:
You may return eligible products within 30 days of the date of purchase. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
2. Non-Returnable Items:
Some items are not eligible for return, including but not limited to personalized or custom-made products.
3. Return Process:
To initiate a return, please contact our customer support team to receive a Return Authorization Number (RAN). You will be responsible for shipping the item back to us. Please ensure the RAN is clearly marked on the package.
Refunds:
1. Refund Eligibility:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Refunds will only be issued for eligible products that meet the return criteria.
2. Refund Method:
If your return is approved, we will process your refund using the same method of payment you used for the initial purchase. Please allow 30 business days for the refund to appear in your account.
3. Partial Refunds:
In some cases, partial refunds may be issued for items that are damaged, not in their original condition, or missing parts. The amount of the partial refund will be determined on a case-by-case basis.
MDA Marikana AgriHub reserves the right to modify or update this return and refund policy at any time. Please review this policy periodically to stay informed about any changes.
